pianoPrivacy Policy

This page describes what we collect when you use piano and how we keep that data protected. We at piano take your privacy seriously and are transparent about our data practices. Our policy covers what information we gather, how we use it, who we share it with, and what rights you have over your data.

We collect data only when necessary to operate our platform, process your payments, verify your identity, and comply with local regulations. We do not sell your personal information to third parties. We do not use your data for marketing purposes without your consent. Our commitment is to handle your information securely and to respect your privacy rights.

If you have questions about how we handle your data or wish to exercise your privacy rights on our piano platform, contact our support team during business hours.

What data we collect on our piano platform

We at piano collect the following information when you create an account and use our platform:

Account information: Your email address, password, full name, date of birth, and phone number.
Identity verification data: A copy of your national ID or passport, which we use to verify your age and identity before processing withdrawals.
Payment information: Your bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store full credit card numbers; payment processors handle sensitive card data.
Transaction history: Records of your deposits, withdrawals, and bets placed on our piano platform.
Device and network data: Your IP address, device type, operating system, and browser information for security and fraud prevention.
Gameplay data: Records of games you play, stakes you place, and outcomes, which we use to calculate your account balance and settle disputes.

We collect this data directly from you when you register, deposit funds, or interact with our piano platform. We do not collect data from third-party data brokers or purchase user lists from other companies.

How we use your data on our piano platform

We at piano use your data for the following purposes:

Account management: Creating and maintaining your account, processing your login requests, and managing your account settings.
Payment processing: Processing deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment). We share payment details with our payment processors only to complete transactions.
Identity verification: Verifying your age and identity before processing your first withdrawal, as required by local regulations.
Fraud prevention: Monitoring for suspicious activity, detecting unauthorized access attempts, and protecting your account from compromise.
Legal compliance: Complying with anti-money-laundering regulations, tax reporting requirements, and other legal obligations in jurisdictions where we operate.
Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
Platform improvement: Analyzing usage patterns to improve our piano platform's performance, stability, and user experience.

We do not use your data to send unsolicited marketing emails or SMS messages. We do not share your personal information with advertisers or data brokers.

Our piano platform uses encryption for all data transfers

We encrypt your data in transit using SSL/TLS protocols. Your login credentials, payment details, and personal information are protected during transmission between your device and our servers.

Third-party processors and data sharing on our piano platform

We at piano work with third-party service providers to operate our platform. These processors include:

Payment processors: Companies that handle deposits and withdrawals for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. We share only the information necessary to complete your transaction.
Identity verification services: Third-party providers who verify your national ID or passport during KYC. We share your identity document and basic personal information only for verification purposes.
Cloud hosting providers: Companies that host our servers and store our databases. Our servers may sit outside your jurisdiction, but we maintain the same security standards regardless of location.
Customer support platforms: Tools we use to manage support tickets and respond to your inquiries.

We require all third-party processors to sign data-processing agreements that commit them to protecting your information and using it only for the purposes we specify. We do not permit them to use your data for their own marketing or to share it with other parties.

Your rights regarding your data on our piano platform

We at piano recognize your rights over your personal data. You have the right to:

Access: Request a copy of the personal data we hold about you on our piano platform.
Correction: Ask us to correct inaccurate or incomplete information in your account.
Deletion: Request deletion of your data, subject to legal retention requirements. We may retain some data for compliance purposes even after account closure.
Portability: Request your data in a portable format that you can transfer to another service.
Objection: Object to certain uses of your data, such as profiling or automated decision-making.

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe, typically within one business week.

Key takeaways

We collect only data necessary to operate piano and comply with regulations.
We use your data for account management, payment processing, fraud prevention, and legal compliance.
We do not sell your data to third parties or use it for unsolicited marketing.
We encrypt all data in transit and store it securely on protected servers.
You have the right to access, correct, delete, and port your data on our piano platform.

Cookies and tracking on our piano platform

We at piano use cookies to remember your login session, store your preferences, and track your activity on our platform for security and analytics purposes. Cookies are small text files stored on your device that help us recognize you when you return to piano. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can disable cookies in your browser settings, but doing so may prevent our piano platform from functioning properly. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside our platform.

Data retention on our piano platform

We at piano retain your data for as long as necessary to provide our service and comply with legal obligations. Account information is retained for the duration of your account and for a period after closure to comply with anti-money-laundering and tax regulations. Transaction records are retained for a minimum of five years. Identity verification documents are retained for the duration of your account and deleted after a set retention period, unless we are required to retain them for legal reasons.

Contact us about privacy on our piano platform

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our support team. We are available during business hours in English. You can reach us via email through your piano account dashboard. We will respond to your inquiry within one business week.

Our services are available only where local law permits. Your use of our piano platform constitutes your acceptance of this privacy policy. If you do not agree with our practices, you may close your account and request deletion of your data, subject to legal retention requirements.