piano Legal Notice

Our piano platform operates under specific legal conditions that define where our service is available and who may access it. We at piano are transparent about our jurisdiction and do not offer our services in territories where online wagering is prohibited by local law. This legal notice outlines the regulatory framework that governs our operations and your responsibilities as a user.

We do not claim to be licensed in any specific country. Instead, we operate in jurisdictions where the applicable law permits online gaming and sportsbook services. Users are responsible for verifying that their access and use of our piano platform comply with the laws of their own jurisdiction. If you are unsure whether our service is legal in your area, do not create an account.

Our commitment is to operate transparently, follow all applicable regulations, and respect the legal boundaries that define where we can serve account holders.

Service availability and jurisdiction on our piano platform

We at piano provide our services only in jurisdictions where the applicable law permits online gaming, sports betting, and casino games. We do not offer our platform in countries or territories that have explicitly prohibited these activities. Our legal team reviews the regulations in each region where we operate to ensure compliance.

Our piano platform is available to users in supported jurisdictions across the region, including users accessing from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta where applicable. However, local regulations may restrict certain features or game types in specific areas. It is your responsibility to confirm that you are legally permitted to use our service in your location.

User eligibility and account responsibility on our piano platform

To create an account on our piano platform, you must meet the following criteria:

• You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
• You must be a resident of a jurisdiction where our services are legally available.
• You must not be prohibited by law from accessing online gaming platforms.
• You must not be on any sanctions or exclusion list that prevents you from engaging in online transactions.

When you create an account on our piano platform, you certify that you meet all of these conditions. You acknowledge that you are solely responsible for verifying that your access and use comply with your jurisdiction's laws. We at piano cannot and do not verify the legal status of online gaming in every location where users might attempt to access our service.

Prohibited jurisdictions on our piano platform

We at piano do not offer our services to users in jurisdictions where online gaming is explicitly prohibited by law. While we do not maintain a comprehensive list of every restricted territory, we implement geolocation checks and payment restrictions to prevent access from certain regions. If you attempt to access our piano platform from a prohibited jurisdiction, your account may be suspended or closed without notice.

Common examples of jurisdictions where online gaming is restricted include countries with blanket prohibitions on online wagering. However, regulations change frequently, and new restrictions may be introduced at any time. We monitor legal changes in the regions where we operate and adjust our service availability accordingly.

Data protection and privacy on our piano platform

Our piano platform collects and processes personal data only as permitted by applicable law. We are committed to protecting your information and comply with data-protection regulations in the jurisdictions where we operate. Our detailed privacy practices are outlined in our privacy policy, which you should review before creating an account.

We at piano may be required to share your data with regulatory authorities or law-enforcement agencies if legally obligated to do so. We will comply with lawful requests for information and cooperate with investigations as required by local law. Your data may also be retained for anti-money-laundering and tax-compliance purposes, as mandated by the jurisdictions in which we operate.

Payment methods and financial compliance on our piano platform

We at piano support deposits and withdrawals via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All transactions on our piano platform are subject to verification and may be delayed or declined if we detect suspicious activity or non-compliance with our terms.

We comply with anti-money-laundering (AML) regulations and know-your-customer (KYC) requirements in all jurisdictions where we operate. Before processing your first withdrawal, we conduct identity verification using your national ID or passport. This is not optional—it is a legal requirement in the regions where our piano platform operates.

Changes to legal status and service termination

We at piano reserve the right to suspend or terminate service in any jurisdiction if local law changes and our operations become illegal. If this occurs, we will notify affected users and provide a reasonable timeframe to withdraw any remaining funds from our piano platform. We are not liable for losses resulting from legal changes that require us to cease operations in a particular region.

Contact us for legal inquiries on our piano platform

If you have questions about the legal status of our piano platform in your jurisdiction, concerns about our compliance practices, or need clarification on any aspect of this legal notice, contact our support team. We are available during business hours in English. You can reach us through your piano account or via email. We will respond to legal inquiries within a reasonable timeframe, typically within one business week.

Our commitment at piano is to operate transparently, respect local laws, and provide a secure platform for account holders in supported jurisdictions. By using our service, you acknowledge that you understand and accept the jurisdictional restrictions that apply to our piano platform.